Magento Commerce

We are constantly rethinking how we ship our products. We strongly believe that for our customers to have the best online shopping experience we must provide a flawless shipping experience. Unfortunately, we cannot control what happens to your order once it is in the hands of the shipping company. But if something should happen to your package at that point, we will work tirelessly to fix any problem.

Our shipping process is as follows:
After approval and verification of credit card information, all in-stock orders will be shipped out within 1-3 days of the time it is placed. Inconsistent data and billing information may delay your order, so please double check your information. If for any reason an order or part of an order cannot be shipped in that time period, we will notify you immediately.

Products that are being shipped direct from the manufacturer should be shipped in the same manner as in-stock items. Certain orders may require special processing due to limited quantities on particular items. Ball & Bone will notify customers who have placed orders for these “out of stock” items. On average, most items are shipped within 1 week. However, some items have longer lead times, including custom orders that may take up to 4 weeks. If you have any questions as to whether or not a particular item is a custom order, please feel free to contact us at siobhan@ballandbone.com

• We ship to the continental USA only.
• Please allow 5-10 business days for the shipment to arrive, unless otherwise notified.
• If your order includes items that are not in stock, our policy is to hold your order and ship everything together in one shipment. We will keep you informed if this is the case and will ship partial orders by request.
• In some cases, one or more of the items might ship directly from the manufacturer. This may mean you will receive two or more packages before receiving your full order.
• If you place an order for a backordered item, you will be notified as to when you can expect to receive it.
• Always notify us about any problems with your order. We recommend emailing us at siobhan@ballandbone.com

We take the responsibility of protecting your personal information and respecting your privacy very seriously! We will never rent, sell, loan, offer, or give away any of the information that you provide to us. We hate junk mail as much as the next person and wouldn’t even think about sending any. If you would like to receive our newsletters and or discounts/promotions specifically related to Ball & Bone please sign up. If at any time you wish to change your newsletter preferences, follow the link provided in the newsletter emails or just log onto your account and make the necessary changes.
Under no circumstances will any of your credit card information be given out. No one on the Ball & Bone team has access to credit information it is processed by Pay-Pal through their secure severs. In the rare case that we conduct a transaction over the phone, we will promptly destroy any personal information given to us. We go to great lengths to protect this aspect of your shopping experience with Ball & Bone

If you supply us with your telephone number or email address online, you may receive a customer service call regarding an order you placed. We will only contact you to ensure superior customer service and order delivery. We will not call for any marketing or promotional purposes.
You can edit your personal information at any time on our site when logged into your account. If you wish to have all of your information deleted please email us at info@ballandbone or call us at 1-310-734-8879

Thank you for your trust and business!

We at Ball & Bone want to make sure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return your UNUSED article within fourteen (14) days from the date of delivery. Before sending your article of merchandise back to us, please refer to our Return Policy below to make sure that all the conditions listed in such policy have been correctly satisfied.
Damaged packages
Damaged packages must be noted to the shipper by the customer upon receipt. All claims for hidden damages to merchandise must be reported to the carrier within 2 days. It is the buyers responsibility to make any claims to the shipper. We will do our best to help resolve any issues in a fair manner. If you need to send an item back due to a shipping error on our behalf, please re-pack the item in its original packaging and contact our customer service department by email at sales@ballandbone.com

Any Items that are shipped in California will be charged the current California State sales tax rate. No tax will be charged for orders shipped outside of California.You must be at least 13 years of age or older or have parental permission to place an order. Ball & Bone reserves the right to change pricing at any time without notice.

To view your past orders:

1. Login to your account
2. Click on “My Orders” in your account info page.
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To update your account information:

1. Login to your account
2. Click on “Account Information” in your account info page.
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